10 February 2011
Today we learned the difference between good and bad customer service. The main points includes your body language, tone of voice, attitude, giving a proper introduction to the client, having pride in your personal appearance when working with a client. Being helpful when a question is asked. Knowing what you have to do when you don’t have the answer. Always try to keep eye contact when speaking so that the client can see that you are listening. Always use the appropriate language and try not to use ‘slang’ words.
Today we learned the difference between good and bad customer service. The main points includes your body language, tone of voice, attitude, giving a proper introduction to the client, having pride in your personal appearance when working with a client. Being helpful when a question is asked. Knowing what you have to do when you don’t have the answer. Always try to keep eye contact when speaking so that the client can see that you are listening. Always use the appropriate language and try not to use ‘slang’ words.
When you walk to a customer or on the way too do a task for a manager always have a good posture, walk upright and with an appropriate pace. The client will be able to get a good first impression as you approach him or her. Always be proud when in uniform because it should symbolize the passion you have for working in the environment that you are.
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